I forgot my password, how do I retrieve it? March 27, 2021 19:25 Updated Please use the lost password link on the sign in page. You will receive an email with instructions for resetting your password. Related articles Do you take checks, PayPal, or money orders? When are you available to help me, what are your hours? What is the address of the Florida local pickup location in Tampa? What do I need to bring when picking up my White Cloud Order? How do I see a previous order?